- All print orders are for custom, made to measure, on-demand photographic fine art prints. As such, the right to cancellation under the Consumer Protection (Distance Selling) Regulations does not apply.
- Any order which has been damaged prior to delivery, where you have informed us within 24 hours of the delivery attempt (subject to the provisions in clause 4 - "Delivery"), will be replaced by us free of charge with a duplicate copy of the same print as ordered.
- All orders that are delivered and confirmed as undamaged, or where we have not been informed of any courier damage within 24 hours of delivery, are deemed to have been accepted by you in good condition and will no longer be replaced by us for free on return of the damaged item for disposal.
- Any damage caused after successful delivery is the responsibility of the customer, and any replacements will be provided subject to payment of the current print price on the website.
- Damage caused during self-organised framing or mounting is the responsibility of the customer, and no refund for prints that have been spoiled in this way.
